2018 Pearls for Practice: Quality and Performance Improvement

Sojourn's Scholars Present In the Expert's Studio: Communication Strategies
Presenters: Toby Campbell, MD MSCI, Abraham Brody, PhD RN ACHPN FPCN, Elizabeth Lindenberger, MD, Caroline Hurd, MD, Arif Kamal, MD MBA MHS FAAHPM

Objectives: Gain insight into the approach to highly skilled communication. Enhanced understanding of the invisible process an expert takes when approaching a complicated clinical situation. Learn from the approach an expert takes to personal and professional development.

Watch Your Mouth: Expanding Awareness of Clinical Language to Promote Quality Care and Culture Change
Presenters: Terry Altilio, LCSW, J Hunter Groninger, MD FAAHPM, Anne Kelemen, LICSW ACHP-SW, Vickie Leff, MSW LCSW BCD

Objectives: Identify common language and word choice taught in healthcare settings to raise consciousness about the influence of words, metaphors and phrases. Use palliative patient videos and chart notes to help participants identify their unconscious bias. Describe pilot data to introduce language and word choice alternatives in medical education.

Moving Forward Together: Enhancing the Oncologist-Palliative Care Clinician Relationship for Co-management Care Models
Presenters: Andrew Epstein, MD, Toby Campbell, MD MSCI, Bridget Fahy-Chandon, MD, Rebecca Cammy, MSW LCSW, Joshua Jones, MD MA, Kimberly Chow, ACHPN ANP, Esme Finlay, MD

Objectives: Reduce the potential for conflict between the oncologist and palliative care clinician around treatment decisions. Enhance the capacity for empathy for each other as oncology and specialty palliative care clinicians. Develop strategies for effective relationship building between oncology clinicians and specialty palliative care clinicians.

'This May be Recorded for Quality Assurance:' Approaches to Practice Fidelity in Telehealth Palliative Care
Presenters: Rebecca Yamarik, MD FAAHPM, James Dionne-Odom, PhD RN, Lisa Marr, MD

Objectives: Review variety of telehealth programs delivering palliative care. Develop systems to ensure and report fidelity monitoring and quality assurance in telehealth palliative care.